Returns & Refunds

At NapkinsOnline, customer satisfaction is our top priority! If you are not happy with your merchandise, please contact us within 7 days of receipt of your shipment. We will gladly allow you to exchange your purchase for something else or issue you a refund. Please note that shipping charges will not be refunded should you choose to return your merchandise.

Privacy

NapkinsOnline appreciates your business and respects your privacy. All information provided to us will be used solely to process your order and answer your questions. We will not share your personal information such as your name, address, e-mail address, phone number or credit card information with anyone for any reason, unless required by law.

Security

When you place an order with NapkinsOnline, your personal information is protected. The secure server technology (SSL) we subscribe to encrypts the personal information provided by you prior to submitting your order. Decoding only takes place after the order reaches our secure server. During the transmission process, this information cannot be decrypted.

We understand that even with this technology in place, not everybody is comfortable placing an on-line order. Please use the Contact Us link on our website to inquire about placing an order over the phone.