Frequently Asked Questions

How long will it take to get my order?

Most orders will be received by the customer in 8-10 days. If you require your items quicker, please use the Contact Us link on our website to discuss our "rush" options. We do our best to accommodate rush orders!

How do I know that NapkinsOnline received my order?

You will receive an e-mail confirmation from us after you place your order. The receipt will contain the details of your order.

How can I pay for my order?

Payment for orders placed through our secure website takes place via PayPal. You do not need a PayPal account of your own to make a payment nor do you incur additional fees. By utilizing PayPal, NapkinsOnline is able to accept the following forms of payment: Visa, Mastercard, Discover, American Express, debit cards or bank transfers.

How will I know when my order ships?

NapkinsOnline will send you an e-mail when your order ships. We will provide you the tracking number for your shipment and a link to the UPS website so that you may track your package while in transit.